الشروط والأحكام

Usage Policy

By using our website or placing any order through it, you agree to the terms and conditions outlined below. Please read these terms carefully before using the site or purchasing any product.

Definitions

For the purposes of these terms and conditions, Meematchai refers to Meematchai FZ-LLC, the owner and operator of this website. The website means Meematchai's official website. Customer or user means any person who uses the website or purchases a product through it. Products refer to matcha products or any other products offered for sale on the website.

Eligibility for Use

By using the website or completing a purchase, you acknowledge that you have the legal capacity to use the website and complete orders, or that you are using the website under the supervision of a legal guardian or conservator when necessary.

Products

Meematchai offers carefully selected Japanese matcha products.

We strive to display product information, images, descriptions, ingredients, weight, and usage instructions as accurately as possible. However, on-screen colors or packaging details may vary slightly depending on lighting or device settings.

Our products are food items and sensitive in terms of quality, and must be stored according to the storage instructions on the packaging to maintain their flavor, color, and quality.

Orders

When completing an order, the customer is responsible for ensuring the accuracy of the entered information, including name, phone number, email, and shipping address.

After order confirmation and payment, we may not be able to modify order details if it has entered the preparation or shipping stage.

We reserve the right to refuse or cancel any order in the event of a pricing error, stock shortage, payment issue, incorrect information, or suspicion of inappropriate use of the website.

Accounts and Login Details

If an option to create an account is available on the website, the customer is responsible for maintaining the confidentiality of their login details and password.

The customer is responsible for any activity conducted through their account and must contact us if they suspect any unauthorized use.

Prices and Payment

Prices on the website are displayed in the currency shown during browsing or at checkout.

Prices may or may not include taxes, customs duties, or shipping fees depending on the shipping country and payment method. Available fees will be clearly displayed before completing the order, to the extent possible.

Payment is made through the payment methods available on the website. The order will not be processed until payment is successfully confirmed.

If the amount is debited without order confirmation, please contact us with proof of payment, and we will review the situation with the payment gateway if necessary.

Offers and Discounts

Meematchai may offer promotions or discounts for a limited time.

We reserve the right to modify or discontinue any offer at any time, unless the order has been previously confirmed. Some offers or discounts cannot be combined unless explicitly stated on the website.

Permitted Use of the Website

The website must be used in a lawful and respectful manner.

It is not permitted to use the website for any illegal purpose, or to attempt to disable it, copy its content, misuse it, or enter false or misleading information when ordering.

We reserve the right to suspend or cancel any order or account if misuse of the website is suspected.

Intellectual Property

All text, images, designs, logos, visual identity, graphics, and content on this website are the property of Meematchai or used with permission.

It is not permitted to copy, reuse, modify, or publish any content from the website without prior written consent from Meematchai.

Limitation of Liability

We are committed to providing high-quality products and clear information, but product use remains the customer's responsibility.

Meematchai assumes no responsibility for improper storage, inappropriate use, individual sensitivities, or any results arising from product use in a manner contrary to the instructions on the packaging or website.

External Links

The website may contain links to external websites or services, such as payment gateways or shipping companies. Meematchai is not responsible for the content or policies of these external websites.

Electronic Communications

By placing an order or contacting us through the website, you agree to be contacted electronically via email, messages, or any available communication method to send order updates, shipping details, or respond to your inquiries.

Modification of Terms

We may update these terms from time to time. The updated version will be posted on this page, and your continued use of the website after the update will constitute acceptance of the modified terms.

Severability

If any provision of these terms becomes unenforceable or invalid, this will not affect the validity of the remaining provisions, and the other terms will remain valid and effective.