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Refund Policy

At Meematchai, we ensure that our products reach you in the best possible condition, carefully preserved and packaged in a way that maintains the quality and purity of the matcha.

Given that our products are food items and sensitive in terms of quality and safety, we do not accept returns or exchanges of products after they have been opened or used, unless there is an error in the order, clear damage upon receipt, or a visible defect in the product.

Returns

Return requests can be made within 48 hours from the date of receiving the order, in the following cases:

Receiving a wrong product that does not match the order
Receiving the product visibly damaged or spoiled
A clear packaging issue upon receipt
A shortage in the order or an incorrect quantity received
A visible defect in the product before it is opened or used

Please contact us within 48 hours of receiving the order, attaching:

Order number
Clear photos of the product and outer packaging
A brief explanation of the problem

Meematchai reserves the right to review the order and photos before approving any return.

Non-Returnable Products

Returns cannot be accepted in the following cases:

If the order arrived in good condition and matches the order
If the matcha package has been opened or the seal removed
If the product has been used or partially sampled
If the product is not in its original condition
If the product was damaged due to improper storage after receipt
If the order was placed incorrectly by the customer
If more than 48 hours have passed since the order was received
If the reason for return is a change of mind by the customer after receiving the product

To maintain the quality and safety of matcha, we recommend storing the product in a cool, dry place, away from direct sunlight, and sealing the package tightly after each use. It is best to store it in the refrigerator after opening.

Refunds

After reviewing the order and the submitted photos, we will inform you if the refund has been approved.

If the refund is approved, the amount will be returned to the original payment method. It may take several business days for the amount to appear in your account, depending on the bank or payment service provider.

Shipping fees are non-refundable, unless the error was on our part, or the product arrived damaged.

Rejected or Unreceived Orders

If an order is returned to us because it was not received by the customer, or due to an incorrect address provided, or failure to respond to the shipping company, the customer will bear the shipping fees and any additional charges incurred from reshipping.

If the customer wishes to have the order resent, additional shipping fees may be charged.

In case of repeated non-receipt of the order or failure to respond within a reasonable period, Meematchai reserves the right to cancel the order.

Since the products are food items and quality-sensitive, the product may not be suitable for resale or use after being returned to us. In this case, the amount may not be refundable.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

We cannot guarantee cancellation of the order after it has been prepared or handed over to the shipping company.

Important Notes

We reserve the right to refuse a return or refund request if it does not meet the conditions mentioned above, or if we are not provided with the required information and photos within the specified period.

Our goal is always to handle every order with care and fairness, and to ensure a premium and reliable experience with Meematchai.