سياسة الخصوصية

Privacy Policy

At Meematchai, we respect your privacy and are committed to protecting your personal information

This Privacy Policy explains how we collect, use, and protect the information you provide to us when you visit our website, create an account, complete an order, subscribe to our newsletter, or contact us

By using Meematchai's website, you agree to the privacy practices described in this policy

Information We Collect

We may collect some personal information necessary to provide our services to you, such as full name, email, phone number, shipping address, billing address, order and purchase details, payment information, messages or inquiries you send us, and some technical information such as IP address, device type, browser, and pages visited on the website

We only collect this information when it is necessary to complete an order, improve our service, communicate with you, or comply with legal requirements

How We Use Your Information

We use your personal information to process orders, complete purchases, arrange shipping and delivery, send order updates, communicate with you regarding inquiries or customer service, process returns, exchanges, or refunds where applicable, improve your shopping experience on our website, send marketing messages only if you subscribe or agree, protect the website from fraud or illegal use, and comply with legal and regulatory obligations

Sharing Information with Third Parties

We do not sell your personal information

We may share some necessary information with trusted parties only when required to provide the service, such as Shopify, which hosts our online store, payment service providers, shipping and delivery companies, email or messaging service providers, or legal and official authorities if required by law

Information is shared only to the extent necessary to perform the service or protect our rights and the rights of our customers

Payment and Card Data Protection

Payment transactions are processed through secure and accredited payment providers

At Meematchai, we do not store full bank card details, such as the full card number or security code

Cookies

Our website may use cookies to enhance your browsing experience, remember your preferences, analyze website performance, and provide more relevant content or advertisements

You can control or disable cookies through your browser settings; disabling some cookies may affect certain website functionalities, such as the shopping cart or login

Marketing Messages

If you subscribe to our newsletter or agree to receive marketing messages, we may send you updates about products, offers, or matcha-related content

You can unsubscribe at any time via the unsubscribe link in the messages, or by contacting us directly

Even after unsubscribing, we may continue to send non-marketing messages related to your orders, such as order confirmations or shipping updates

Information Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, loss, or alteration

However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute protection, but we are committed to using reasonable and available means to protect your data

Data Retention Period

We retain your personal information only for as long as necessary to provide our services, manage orders, comply with legal obligations, resolve disputes, or improve customer experience

When information is no longer needed, we delete or anonymize it when possible

Your Rights

According to the applicable laws in your country of residence, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your personal information when legally possible, request cessation of the use of your information for marketing purposes, or withdraw consent to the processing of your data in some cases

To exercise any of these rights, you can contact us via the email address provided below

Children's Data

Meematchai's products and services are not directed at children

We do not knowingly collect personal information from children

If you believe a child has provided us with personal information, please contact us to request its deletion

External Links

Our website may contain links to external websites or platforms, such as social media or payment/shipping service providers

We are not responsible for the privacy policies or security practices of these websites, and we advise you to review their privacy policies when you visit them